Política de envío
Última actualización: 27 de mayo de 2026
Shipping Policy
Digital portrait
Instant email delivery — no fees.
Download is available immediately after payment and a confirmation email is sent with the direct link.
Physical canvas
5-10 business days worldwide — fees included in price.
Our printing partner Gelato has 32 print labs worldwide — your canvas is printed at the lab closest to your shipping address to minimize delays and carbon footprint.
| Zone | Average delay |
|---|---|
| Mainland France | 5-7 days |
| Europe (EU) | 6-9 days |
| USA, Canada | 6-9 days |
| UK, Switzerland | 6-10 days |
| Rest of world | 8-12 days |
Order tracking
A tracking email is sent as soon as Gelato ships. You can also check the status on your order confirmation page.
Non-deliverable addresses
Some remote territories may experience extended delays (overseas territories, certain islands, remote zones). If your address poses a problem, we'll notify you within 24h.