Track my order
Your portrait is delivered by email, not by post.
- 1
Payment confirmed
You immediately receive the order confirmation from our payment provider.
- 2
Portrait in the works
The high-resolution version is generated right after payment. It takes a few minutes.
- 3
Delivered by email
A second email sends you the download link for your high-resolution portrait.
Nothing arrived?
- Check your spam folder and the Promotions tab — that is the number one cause.
- Double-check the email address entered at checkout — one typo and the email goes nowhere.
- After an hour, write to us with your order number and we will resend the portrait by hand.